Caran D’Ache Neopastel Sets

You will receive free shipping for this product when your order total is over $149.00, as it falls under the standard shipping category.

The Sydney Art Store offers a flat rate of $12.50 across Australia. 

This excludes the below

• Bulky Goods & Dangerous Goods 

Bulky & Dangerous Goods items will be charged the flat fee of $35.00 ( Bulky Good ) or $35.00 ( Danger Goods ) once the order is made. Please note that freight quotes may be higher for regional areas and items over 1 metre as determined by the courier company. The Sydney Art Store will reach out to you with a personalised quote.

• Standard Delivery (4 - 5 working days*)
• Express Delivery (up to 3 working days**) 
• Bulky Delivery** (4 - 5 working days*)

We do not deliver to PO Boxes.

Orders for Bulky or Dangerous Goods to PO Box addresses is not accepted due to Government regulations. 

Permission to Return and to Receive Credit/REFUND
We will NOT accept return of merchandise with a change of mind.

'No refund for incorrect choice' or 'No refund if you change your mind'

Australian Competition and Consumer Commission (ACCC) website for information on your rights when things go wrong with products or services.

Please note that pre-ordered items may take up to 2 weeks to be delivered to you, in the worst case scenario. If the item is being imported from another country outside of Australia, the delivery time may be extended to 3-4 weeks.

Rest assured, our customer service team will keep you informed about the status of your order. Additionally, you have the option to exchange or cancel the item if needed.