Shipping policy
Shipping
The Sydney Art Store offers a Standard Flat Rate of $12.50 across Australia and Free Standard Shipping on orders over $149.00.
Important: The following items are strictly excluded from both the $12.50 flat rate AND the Free Shipping over $149.00 promotion:
•Bulky Goods: Canvases, Canvas Rolls, Paper Rolls, Panels, Stretcher Bars, Easels, or any item weighing over 4kg.
•Dangerous Goods: Aerosols, Solvents, and various Flammable Mediums.
•Fragile Paper Sheets: Any paper sheets requiring shipping.
•Liquid Goods: Liquid goods that are 3.7L and above.
Surcharges for Excluded Items:
•Bulky & Dangerous Goods: These items incur a flat shipping fee of $35.00 applied at checkout.
•Fragile Paper Sheets: Due to their delicate nature, these items incur a $20.00 custom packing fee to ensure safe transit.
•Liquid Goods (over 3.7L): These items incur a $20.00 flat rate for specialised safe packing.
Oversized & Regional Deliveries:
Freight quotes may be higher for regional areas or for items over 1 metre in length, as determined by our courier partners. If the standard $35.00 bulky goods fee does not cover the estimated courier charges for your location or item size, The Sydney Art Store will contact you directly with a personalised freight quote before processing your order.
Dispatch & Delivery Times
The Sydney Art Store cannot be held responsible for delays, damage, or non-delivery caused by events beyond our control once the goods are handed over to the carrier. Customers are welcome to arrange their own transport if preferred.
•Standard Delivery: 5 - 7 working days
•Express Delivery: Up to 4 working days
•Bulky Delivery: 5 - 7 working days
No PO Box Deliveries for Bulky/Dangerous Goods
Due to government regulations and courier restrictions, we cannot accept PO Box addresses for orders containing Bulky or Dangerous Goods.
Estimated Transit Times
If all items are in stock and payment is confirmed, standard orders are generally received within 4 - 7 days (6 – 8 days for Western Australia and most regional areas). Next-day service is often available in the Sydney, Melbourne, and Canberra Metro areas.
Missed Deliveries (Bulky Items)
If no one is available to accept a bulky goods delivery, the courier will leave a card with instructions. Please note that arranging redelivery will be at the customer's expense.
Sales Taxes
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Damaged & Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.
Pick Up in store
Click & Collect is a great new service which allows you to collect your online order from our store. This is a free service, and there are no delivery charges. Once your order is ready, the collection time is at your convenience. When an order is made, you can pick up your order on the same day (providing the items on your order are in stock).
Note: A Photo ID must be presented along with a printed-out order confirmation when picking up.